1. Who We Are
Brightmuscleon ("we", "us", "our") is a routine coaching provider based at 219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand. We are the agency responsible for your personal information under the Privacy Act 2020 (New Zealand).
Contact: welcome@brightmuscleon.world | +64 9 925 9200
2. Information We Collect
We may collect the following personal information:
- Identity information: name and title
- Contact information: email address, phone number, postal address
- Communication content: messages sent via our contact form or email
- Coaching records: session notes, routine plans, and related correspondence (for clients only)
- Technical information: IP address, browser type, device information, and pages visited
- Cookie preferences: choices stored through our cookie consent system
We collect information directly from you when you contact us, book a session, or use our website. We do not purchase personal information from third parties.
3. Why We Collect Information
We collect and use personal information for the following purposes:
- Responding to enquiries and providing coaching services
- Managing appointments, billing, and client communications
- Improving our website and understanding visitor behaviour (with consent for non-essential cookies)
- Complying with legal obligations under New Zealand law
- Protecting our legitimate business interests, including fraud prevention and website security
4. Legal Basis — Privacy Act 2020
Under the Privacy Act 2020, we must comply with the Information Privacy Principles (IPPs). We collect personal information only where it is necessary for our functions. We ensure information is accurate, stored securely, and used only for the purposes for which it was collected or as otherwise permitted by law.
Where the EU General Data Protection Regulation (GDPR) applies to your data, we also respect the rights afforded under that regulation.
5. Disclosure to Third Parties
We do not sell your personal information. We may share information with:
- Service providers who assist with website hosting, email delivery, or payment processing — bound by confidentiality obligations
- Professional advisers where required by law
- Law enforcement or regulatory bodies when legally required
Some service providers may store data outside New Zealand. Where this occurs, we take reasonable steps to ensure your information receives comparable protection.
6. Data Retention
- Contact form enquiries: up to 24 months, unless a coaching relationship begins
- Client coaching records: duration of engagement plus 7 years for administrative and legal purposes
- Cookie preferences: stored in your browser until cleared
- Technical server logs: up to 90 days
When information is no longer needed, we securely delete or anonymise it.
7. Security
We implement reasonable safeguards to protect your personal information, including HTTPS encryption, access controls, and regular review of our data handling practices. No internet transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications at any time
- Complain to us if you believe we have breached the Privacy Act
- Complain to the Office of the Privacy Commissioner if you are not satisfied with our response
To exercise your rights, contact welcome@brightmuscleon.world. We will respond within 20 working days as required by the Privacy Act.
9. Unsolicited Electronic Messages
We comply with the Unsolicited Electronic Messages Act 2007. We will only send marketing emails where you have consented or where an existing business relationship permits contact, and every message includes a clear way to opt out.
10. Children
Our services are directed at adults. We do not knowingly collect personal information from anyone under 16 without parental or guardian consent.
11. Cookies
For information about cookies and tracking technologies, see our Cookies Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page. We encourage you to review this policy periodically.
13. Contact and Complaints
Privacy enquiries: welcome@brightmuscleon.world
Office of the Privacy Commissioner: privacy.org.nz | 0800 803 909