Frequently Asked Questions

Clear answers about our coaching services, pricing, and your rights as a New Zealand consumer.

What does routine coaching actually involve?

We help you design and refine daily structures — morning routines, evening wind-downs, and weekly planning. Sessions are conversational and practical. We map your current habits, identify small leverage points, and build a plan you can maintain independently.

Is this a medical or mental health service?

No. Our coaching is educational and focused on everyday routine structure. It is not a substitute for medical, psychological, or therapeutic treatment. If you need clinical support, please contact your GP or a registered health professional.

How much does coaching cost?

Discovery chats are free. Single in-studio sessions are NZ$145 (incl. GST). A four-session pack is NZ$520. Remote sessions are slightly less. Full details are on our Pricing page.

Can I cancel or reschedule a session?

Yes. Cancellations more than 48 hours before your session receive a full credit or refund. See our Return Policy for full terms, including your rights under the Consumer Guarantees Act 1993.

Do you guarantee results?

We do not guarantee specific outcomes. Coaching effectiveness depends on your circumstances and the changes you choose to implement. We provide practical guidance — not promises of particular results.

Where are you located?

Our studio is at 219 Don McKinnon Drive, Albany, Auckland 0632. We also offer remote video sessions for clients across New Zealand. Call +64 9 925 9200 or send a message.

How do you handle my personal information?

We comply with the Privacy Act 2020. Your data is used only to provide our services and respond to enquiries. Read our Privacy Policy for full details on collection, storage, and your rights.

How do I make a complaint?

Contact us directly first — we aim to resolve concerns promptly. If we cannot reach a satisfactory outcome, you may escalate via our Complaints Procedure or seek advice from the Citizens Advice Bureau or Disputes Tribunal.

Still Have a Question?

We are happy to help. Send us a message or give us a ring.